For support sessions, after you have entered your code, you will be asked to download a Zip file and extract the contents before connecting to the session where we can assist via a remote session.
This reveals the contents of the Zip file.
Extract all files by double-clicking on the ScreenConnect.Client.exe file. When prompted by Windows, click Extract all.
In most cases, users can click through this prompt by just clicking Extract.
Windows opens a new explorer window in the location where the files were extracted. Double-click on ScreenConnect.Client.exe to connect to your session.
Helping the Good Guys since 1996
Copyright © 2024 whysettle.co.uk. All rights reserved.