Choosing an IT Service Partner

If your IT Support provider is not already your most important business partner, that day may come soon.  When we started providing Managed IT Services in 1996 (or IT Support, as we called it back then), we knew we had to be reliable and responsive to client needs.  Today, the criticality of IT and associated risks mean reliability and responsiveness are only the start of what you need in a partner.

Choose an IT service provider who aligns with your organisation’s culture.  Communication needs to be easy and compatible; if this is strained and inconsistent, results will be too.  Work ethic is also important, we all have Service Level Agreements but IT can have an urgency that will not fit with your SLA.

Ideally, your IT partner will have a knowledge of your industry, or good experience working with organisations similar to you.  We know how difficult it is to fit our processes into an industry that’s unlike our regular clients.

A Service Provider should be able to demonstrate the value they provide to their clients. Speak with their clients and learn about their performance, reliability and customer satisfaction.

Why Settle Technology has a vested interest in our clients’ success.  We need them to flourish and grow.  For us to be effective, we need to build long-term relationships.  This allows us to align our clients objectives with their IT strategy.  When we are a good fit with our clients, this works really well.

We give our clients strategic guidance and proactive support in making the most out of an ever-changing technological world.