Managing your computer network and IT investment is not just about keeping things running, that’s only where it begins. Today it is just as important to protect your data from security risks and be able to adapt to changing user requirements.
Our clients work as lawyers, property professionals, or in other services, but, to some extent, their backoffice operations look like tech businesses, who depend on safe and reliable use of IT resources. That’s where we become useful.
For the most part, we deal with straightforward support issues: PC performance, connection issues, home working and Microsoft 365 changes, but it gets interesting too.
We take security seriously. Some of the most resourceful businesses in the world have been hacked, so we can never be complacent, but there are clear and obvious practices that take care of 99% of threats. If someone is going to hack you, make them work hard.
Keep everything up to date, monitor constantly and ask the hard questions. When things go wrong, there are usually ref flags that were ignored.
Our environment changes so quickly. What was good advice a year ago can be acutely out of date now. How best to setup your email to make sure you have the lowest chance of a hack is an example of this. As recently as 2022, Multifactor Authentication was regarded as sufficient, today, we know better.
You will not speak to a call handler at Why Settle. Average staff service period is currently 13 years. You deal with experienced and skilled people, who are at the top of their profession.